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Ever had problems finding contact information when you need it? We all lose things, it's a fact of life. That's why we are sending this email which you can save or print for future reference. We will also send these out quarterly with any new updates or changes.
Getting the most from our Help Desk:
1. Please resist the temptation to contact our support engineers directly for support. All of our systems and processes are designed to allow our entire team to respond when you need help. If you call or email one of us directly there’s no telling what might happen! Our staff members are also not allowed to give out cell phone numbers, our phone system is designed to handle this.
descriptive titles for your request in the summary field
(when using the client portal) or in the subject line (when emailing
the helpdesk). This helps us better manage and prioritize your
support requests. Here are a couple examples of good support request
Tips and Tricks:
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Your Preferred IT Group Support Team
*Emergency - Emergency support is
available for all, however because we place you in the front of all
other support cases, we reserve the right to charge an emergency fee.
We define emergency as a situation to where the customer will not wait
for us to take care of pending calls.
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Preferred IT Group, LLC