Hello [contactfirstname],

You are listed as the point of contact for a trouble case in our system.

We recently tried to contact you but could not reach you.  Would you please give us a call to discuss this case?

The details for this case are as follows:

Service ticket# [srnumber]

The details that we have:
[srdetail]

You may respond to this email with more information or contact us at:

Columbia City       260-213-4266
Fort Wayne           260-440-7377
Toll Free               866-369-1970

Help Desk is Option 1

Your Preferred Care Support Team
Preferred IT Group, LLC

help@preferreditgroup.com

This email notification is to update you as our goal is to keep constant communication with you until the issue is resolved to your satisfaction.