Having trouble viewing this email? Click Here | |||||
|
|||||
1. If your issue is urgent, please call into our help desk. We prioritize tickets by many principles and try to help those with urgent needs first. 2.
Use descriptive titles for your request
in the summary field
(when using the client portal) or in the
subject line (when emailing the helpdesk). helpdesk). This helps us better manage
and prioritize your support requests. Here are a couple examples of good
support request titles: 5. Most importantly, please resist the temptation to contact our support engineers directly for support. Emailing or directly calling a member of our team could actually delay your help request. Please use one of the above methods.
*Emergency - Emergency support is
available for all, however because we place you in the front of all
other support cases, we reserve the right to charge an emergency fee.
We define emergency as a situation to where the customer will not wait
for us to take care of pending calls.
|
|||||
|
|||||
|