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Just having one of those days?
 

 

Keep this guide handy so we can help make it a better day


1. If your issue is urgent, please call Kelley Kitchen.  Tickets are prioritized by many principles and try to help those with urgent needs first.

2. Use descriptive titles for your request in the summary field (when using the client portal) or in the subject line (when emailing the helpdesk). This helps us better manage and prioritize your support requests. Here are a couple examples of good support request titles:

  ‡ Unable to Print
  ‡ Need assistance installing a QuickBooks update


3. Avoid creating multiple requests for the same issue.  Each time you send a new email to the support email, a request is opened in our support system.  To update or add information for a current trouble ticket, simply reply to the original email that our system sent you.

4. Take a moment to let us know how we're doing. When a trouble ticket is closed, you will receive a closing email advising of what we did to resolve your help request.  This email will also include a link to a very short survey.  Please take a moment to complete this as your feedback is very helpful to us as we continually look for ways to improve the services we provide you.

5. Most importantly, please resist the temptation to contact our support engineers directly for support. Emailing or directly calling a member of our team could actually delay your help request.  Please use one of the above methods.


 

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