Preferred IT Group Education Series
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 Lesson 2 - Working with the Quarantine Portal
Today we show you how to navigate the Quarantine Portal.
 
Topics covered in this lesson:

1. Viewing Message Activity

2. Viewing Quarantined Messages

3. Resetting your password
1. Viewing Message Activity - Ever wondered if the mail server was having a problem?  We'll share a helpdesk tip as this is one of the tools we use to see if your company's mail server is having a problem. Clicking on List recent messages will display you with a list of all inbound emails.  Anything listed has been "processed" and passed on to your email server. 

If you go all the way to the bottom, we will see on the bottom left hand side the ability to view Inbound | Outbound | Spam | All. Respectively choosing any of these shows the activity for that type.  Need to verify that a sent email was passed on?  Simply select outbound and look through the list.
2. Viewing Quarantined Messages - Clicking on View Quarantined Messages will show you a list of messages that the system has suggested are spam messages.  These messages are scored based on a content filter score.  We'll show you this area and how to adjust this in another lesson.

This messages listed in this area are in real time, so if during the middle of the day, an email doesn't arrive that you feel should, you can simply login to the portal, search this message area and if found release / Whitelist & Release it.  Any messages that you force release should appear in your inbox within the minute.  In the middle of the Quarantine list is the action menu.  Simply find the message, click on the box next to the message then selection what action you want.

You do not have to delete any messages in the Quarantine list as they are automatically purged after a time period.  You do have the option to delete them if you just don't like seeing them.
3. Resetting your password - You must know your current password to do this!

After logging into the portal, hover over User Options, then select Password.

Enter your desired password twice in the New Password and Confirm areas then click Save.

Your password is now changed.

Couple notes:

1. Some setups will use thewill use the same password used to login to your desktop which in this case, the above does not apply.

2. You do not have to use the same password as your desktop in split systems, you are free to use any password of your desire.
 
In lesson 3, we'll show you how to whitelist and black list.

For those that love to read or just can't wait, here is a link to the full manual in downloadable form.  You can download this manual here
 

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