Preferred IT Group Education Series
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Preferred Care Spam Control, powered by Reflexion

Lesson 1 - Working with the daily Quarantine email
Welcome to Preferred Care Spam Control, powered by Reflexion, provided by Preferred IT Group.  The spam filtering system that was just put in place has many features, too many to really grasp and understand in just one email, so we have built an education series that will help guide you over the next few days.

 Today we'll show you how to work with the daily quarantine email.
 
Releasing Quarantined Emails

Each morning, you will be welcomed by a quarantine email.  This email will show you any emails that were caught by the filter.

Quickly you can scan through this list and see if there are any emails that should be released.

When we release we can choose one of two options:

1.  Release - This will simply allow the email to be passed on to your email client, allowing you to view the email.  This option does not place the sender into what is known as a "White list".

2. & Whitelist - This will "release" the email PLUS will automatically whitelist the sender.  Using this function will allow any future emails from this sender to automatically bypass the filter rules. 

White listing allows senders to automatically bypass all content filtering rules that are in place.  When should you white list?  Newsletters, people that you deal with daily and so forth.

Feature Note:  We make it easy to white list people.  Simply sending an email to anyone will automatically whitelist that person!  Yes, you can remove anyone from your white list at anytime too.
Entering the Quarantine Portal
Located at the top right hand corner of the quarantine email is a link to take you directly to the Quarantine portal.  To enter the portal, you will need to enter your email address and portal password.  You should have received a separate email from the system with this information.  If you do not have this, just give our helpdesk a call where we can quickly reset it for you.  Some organizations point of contact also have the capability to reset your password too.
 
In lesson 2, we'll show you how to navigate the Quarantine portal.

For those that love to read or just can't wait, here is a link to the full manual in downloadable form.  You can download this manual here
 

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