1. Please resist the temptation to contact our support engineers directly for support. All of our systems and processes are designed to allow our entire team to respond when you need help. If you call or email one of us directly there’s no telling what might happen!  Our staff members are also not allowed to give out cell phone numbers, our phone system is designed to handle this.

2. Use descriptive titles for your request in the summary field (when using the client portal) or in the subject line (when emailing the helpdesk). This helps us better manage and prioritize your support requests. Here are a couple examples of good support request titles:

  · Unable to Print
  · Need assistance installing a QuickBooks update

3. Avoid creating multiple requests for the same issue.  Each time you send a new message to support@preferreditgroup.com, a request is opened in our support system.  To update or add information for a current trouble ticket, simply reply to the original email that our system sent you.

4. Take a moment to let us know how we're doing. When a trouble ticket is closed, you will receive a closing email advising of what we did to resolve your help request.  This email will also include a link to a very short survey.  Please take a moment to complete this as your feedback is very helpful to us as we continually look for ways to improve the services we provide you.

Tips and Tricks:

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