[contactfirstname],
Welcome to
Preferred IT Group. We look forward to supporting the human and
technical sides of your technology. Our goal is to be the trusted
advisor for [companyname], not just another vendor.
This is one of many
communications that will appear in your inbox. If at any time
you have questions, please contact us and we'll be sure to put the
questions to rest.
Company information
that you may need:
|
Business-hours
Support |
Billing |
Monday -
Friday: 8am to 5pm EST
except major US Holidays
There are two primary ways to let us know you need help
during our normal business hours.
1. Create a trouble ticket via email
2. Call our help desk
|
Send payments
to:
PO Box 1012
Columbia City, IN 46725
Email:
accounting@preferreditgroup.com
|
|
Contacting Us
via Telephone |
Contacting Us
via Email |
Columbia City
- 260.213.4266
Fort Wayne - 260.440.7737
Toll Free - 866.369.1970
Options:
1 - Help Desk
2 - Sales
9 - Emergency* (Emergency Rates Apply)
Fax - 260.244.4450 |
Support -
support@preferreditgroup.com
Billing -
accounting@preferreditgroup.com
Sales -
sales@preferreditgroup.com
General
Info -
info@preferreditgroup.com |
*Emergency - Emergency support is
available for all, however because we place you in the front of all
other support cases, we reserve the right to charge an emergency fee.
We define emergency as a situation to where the customer will not wait
for us to take care of pending calls. |
Getting the most from
our Help Desk:
1.
Please resist the temptation to contact our support engineers
directly for support. All of
our systems and processes are designed to allow our entire team to
respond when you need help. If you call or email one of us directly
there’s no telling what might happen! Our staff members are
also not allowed to give out cell phone numbers, our phone system is
designed to handle this.
2. Use
descriptive titles for your request
in the summary field (when using the client
portal) or in the subject line (when emailing the helpdesk). This
helps us better manage and prioritize your support requests. Here
are a couple examples of good support request titles:
· Unable to Print
· Need assistance installing a QuickBooks update
3.
Avoid creating multiple requests for
the same issue. Each
time you send a new message to
support@preferreditgroup.com, a request is opened in our support
system. To update or add information for a current trouble
ticket, simply reply to the original email that our system sent you.
4. Take a moment to let us
know how we're doing.
When a trouble ticket is closed,
you will receive a closing email advising of what we did to resolve
your help request. This email will also include a link to a
very short survey. Please take a moment to complete this as
your feedback is very helpful to us as we continually look for ways
to improve the services we provide you.
We're looking forward to working together!
Your Preferred IT Group Support Team
www.preferreditgroup.com |
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