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Dear [contactfirstname],
We have
changed the status of your incident # [srnumber],
"[srsummary]" to Resolved and now consider
it closed.
If you feel
this is in error, please reply to this email
or call our support desk.
How are we doing? If you have a
moment, we would appreciate you taking the
time to answer our quick survey. [surveylink]
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